“W” is for “Waiting”
So the plumber calls and tells me he’ll be at my place next Tuesday some time between 9am and 12noon.
On Tuesday I sit home all morning waiting for the plumber like a person condemned to house arrest, except that I’m not wearing the legal ankle bracelet. He calls around 12:30 to apologize, seems he’s running a bit late, but he’ll make it by 2.
As good as his word, he shows up around 2. Evidently he had been too busy to call between 9 and noon.
Remarkable. I got to thinking of the business I ran for quite a number of years. If I ever called a client and said I’d come to his office for a meeting next Tuesday and I’d be there some time between 9 and 12, I would not have a happy client.
And if I then showed up at 2, I’d never see that client again – not even from a distance.
So come on, plumbers, painters, carpet cleaners, refrigerator repairmen, give us a break. Mention a time when you plan to show up and then make an effort to arrive at least within an hour of that time. If you see you’re not going to be able to make it, remember that great invention of Alexander Graham Bell (who invented the Graham Cracker) and give us a call.
How about you? Ever have a waiting-for-the-plumber experience?
1 year ago