On Tuesday I sit home for a couple of hours waiting for the plumber like a person condemned to house arrest. He calls around 12:30 to apologize, seems he’s running a bit late, but he’ll make it by 2.
As good as his word, he shows up around 2. Evidently he had been too busy to call.
Remarkable. I got to thinking of the business I ran for quite a number of years. If I ever called a client and said I’d come to his office for a meeting next Tuesday and I’d be there some time between 9 and 12, I would never get to see that client again – not even from a distance.
Come on, plumbers, painters, carpet cleaners, refrigerator repairmen, give us a break. Mention a time when you plan to show up and then make an effort to arrive at least within an hour of that time. If you see you’re not going to be able to make it, remember that great invention of Alexander Graham Bell (who invented the Graham Cracker) and give us a call.
Ever have a waiting-for-the-plumber experience?
